Shipping policy

Shipping Policy Last updated28 July2026. At Robson Enterprise Limited, trading as Robson's Pet Co, we are committed to providing fast, reliable shipping and excellent customer service. We are based in the United Kingdom and proudly ship our products to customers worldwide. Order processing. All orders are processed within one to three business days after payment is received. Orders are not processed on weekends or UK public holidays. Once your order has been dispatched, you will receive a confirmation email. Where available, tracking information will be provided. Delivery times. We aim to deliver all orders worldwide within three to seven business days, including deliveries within the United Kingdom. Delivery times are estimates only and may occasionally be affected by customs processing, courier delays, severe weather, or other circumstances beyond our control. Shipping costs. Shipping charges are calculated at checkout based on your delivery address and the items ordered. Customs, duties, and taxes. International orders may be subject to customs duties, import taxes, and other local charges. These charges are determined by your country's customs authority and are the responsibility of the customer. Order tracking. Where tracking is available, information will be emailed to you. Delays. While we work hard to deliver on time, we cannot guarantee delivery dates and are not responsible for delays outside our reasonable control. Incorrect shipping information. Please ensure your shipping address is correct when placing your order. We cannot accept responsibility for delays or extra costs due to incorrect addresses. Damaged or lost orders. If your order arrives damaged or is lost in transit, please contact us as soon as possible with your order number. Contact us. Robson Enterprise Limited, trading as Robson's Pet Co. Website robsonspetco.co.uk.